As a society, we’re very good at knowing but not very good at not knowing – being comfortable with surprise and uncertainty. What are the dangers of certainty and the benefits of embracing uncertainty? And how do we get better at cultivating a habit of wondering?
Tania Luna is a leadership trainer at LifeLabs New York where she helps people at innovative companies (like Etsy, Squarespace, Venmo, and Warby Parker) scale their skills and culture. She is also the cofounder of Surprise Industries, where she designs surprise experiences. She is a researcher, TED speaker, and co-author of the book Surprise: Embrace the Unpredictable and Engineer the Unexpected.